Terms of service

These Terms are issued by Sydney Oyster Tours Pty Ltd (trading as Sydney Oyster Farm Tours) ("we", "us", "our"). By accessing or using this website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use the site.

1. Purpose of this website

The website www.sydneyoystertours.com is provided to supply information about Sydney Oyster Farm Tours and to enable customers to make bookings for tours and related services.

Browsing or using this website does not, of itself, create a contractual relationship between you and us. A binding agreement is formed only when a booking is made and confirmed in accordance with these Terms and Conditions.

2. Intellectual property

All content on this website—including text, code samples, branding, logos, and design—is our intellectual property or that of our licensors, unless otherwise stated.

You may not copy, reproduce, republish, or distribute any content from this site without written permission, except for personal or non-commercial use with attribution.

3. Accuracy of information

While we make every effort to ensure the accuracy and quality of information presented, we make no guarantees regarding completeness, reliability, or timeliness.

Information on this site is subject to change at any time without notice.

4. External links

This website may contain links to third-party websites or services for convenience or reference. We are not responsible for the content, availability, or reliability of any external sites.

Use of external links is at your own risk.

5. No warranty

This website is provided "as is" and "as available", without warranties of any kind—either express or implied.

We do not warrant that the site will be uninterrupted, secure, error-free, or free of harmful components.

6. Limitation of liability

To the extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of this website or reliance on its content.

If you choose to engage our services, your booking and participation will be governed by these Terms and Conditions and any additional terms provided at the time of booking, including any waiver or release of liability.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or rights under the Australian Consumer Law that cannot be excluded.

7. Privacy & cookies

We may collect personal information that you choose to provide when you contact us through this site, by email, by phone, or through an artificial intelligence chat assistant made available by us.

Phone calls to or from us may be recorded for quality assurance purposes.

Conversations with our artificial intelligence chat assistants are recorded for quality assurance and security purposes.

We use cookies only for essential functionality. For details, please see our Cookie policy and Privacy policy.

8. Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes related to this website shall be resolved in the applicable courts of that jurisdiction.

9. Changes to These Terms

We may update these Terms of Service from time to time. The "Effective Date" at the top will reflect the latest version. Your continued use of the site constitutes acceptance of the updated terms.

10. Cancellation Policy

Tour times are subject to change due to tidal conditions. Cancellations made 48 hours or more prior to the scheduled tour time are eligible for a full refund or credit. Any booking platform fees and credit card or PayPal processing fees are non-refundable. Gift cards are non-refundable and cannot be exchanged for cash.

Cancellations made within 48 hours of the scheduled tour time, or failure to attend a booked tour, will result in the full tour price being charged and no refund will be issued.

We reserve the right to cancel, reschedule, or amend tours where necessary for operational or safety reasons. If we cancel a tour due to weather conditions, safety concerns, or other unforeseen operational circumstances, customers will receive a full refund or credit.

Customers wishing to cancel or enquire about cancellations should contact us by phone on 0416 888 801.

11. Waiver

As a condition of booking and participation, all guests are required to complete and sign a waiver and release of liability prior to commencing the tour.

12. Contact

For any questions about these terms, or to get in touch, contact us.