Privacy policy

This Privacy Policy explains how Sydney Oyster Tours Pty Ltd (trading as Sydney Oyster Farm Tours) ("we", "us", "our") handles personal information collected through this website. We respect your privacy and aim to collect only the information necessary to operate our business.

1. Information we collect

We may collect personal information when you voluntarily provide it through a contact form, email, booking enquiry, phone call, or artificial intelligence chat interaction. This may include:

• Your name
• Your email address
• Your phone number (if provided)
• Any information you include in your message or enquiry
• Records of communications with us, including call recordings and chat transcripts where applicable

When you use our website, we may also collect limited information about how you found us and how you use the site, for example whether you arrived from an online advertisement. This helps us understand which marketing is working and improve our service.

We do not intentionally collect sensitive personal information.

2. How we use your information

Personal information is used only to:

• Respond to enquiries
• Manage bookings or potential service engagements
• Communicate with customers
• Maintain records where reasonably necessary
• Review and improve service quality
• Protect our systems, services, and customers
• Understand how our website and advertising are performing, and see which bookings came from our marketing

Phone calls to or from us may be recorded for quality assurance purposes.

Conversations with our artificial intelligence chat agents are recorded for quality assurance and security purposes.

We do not sell or rent personal information to third parties.

3. Cookies, analytics & advertising

This website uses cookies and similar technologies for essential functions such as security, performance, and remembering your preferences.

We also use analytics and advertising services from trusted partners such as Google and Meta (Facebook and Instagram) to measure website activity, understand how visitors find us, and see which bookings result from our advertising.

When you make a booking or buy a gift card, we may share limited information about that purchase with Meta to measure the success of our advertising. If your email address is included, it is transformed so it cannot be used to contact you. We do not share your name or phone number for this purpose.

For more detail, see our Cookie policy.

4. Data storage & security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

Information may be stored or processed using secure third-party services such as email providers, booking platforms, customer management systems, telephony providers, artificial intelligence service providers, and analytics or advertising partners such as Google and Meta.

5. Access, correction & deletion

You may request access to personal information we hold about you, or request correction or deletion, by contacting us.

Requests will be handled within a reasonable timeframe in accordance with the Australian Privacy Principles and other applicable privacy laws.

6. International visitors

If you're visiting this site from outside Australia, you acknowledge that your data may be transferred and stored in Australia or other jurisdictions in which we operate.

7. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect the most recent version. Continued use of the site constitutes your acceptance of any changes.

8. Contact

If you have any questions about this policy or your data, contact us.